FAQ - Media Mint

Do I need an account to order?

No. You can check out as a guest. But making an account lets you track orders, save a wishlist, build a collection, and earn Pixel Points on every purchase.

What payment methods do you accept?

The payment methods currently available for your device and location are displayed by Stripe Checkout.

Is my payment info secure?

Card details are collected by Stripe Checkout rather than stored in Media Mint's application database. Review our Privacy Policy for the payment data we do retain.

Can I cancel an order?

If we haven't shipped yet, yes — email us ASAP. Once shipped, cancellation is no longer available; eligible problems are handled under our return policy.

Where do you ship?

USA only — all 50 states, military addresses, and US territories. We do not ship internationally at this time.

How fast do you ship?

Orders enter the fulfillment queue after payment is confirmed. Tracking is added when a label is created; we do not publish a fixed handling-time promise.

Do you offer free shipping?

Yes — orders of $50.00 or more ship free.

Can I do local pickup?

Not at this time. We may offer this in the future for local residents.

Are your games tested?

A physical game is customer-visible only after staff records its exact condition and contents and verifies its current Inventory Passport. Review the copy-specific product page instead of assuming a universal test result.

How do you label product condition?

Each physical-game listing shows the reviewed condition and whether that exact copy is Loose, In Box, or CIB. Other product types show the condition and included details recorded for their listing.

Are your trading cards authentic?

Review the card's listing and any grading or provenance shown there. If you have an authenticity concern, contact us within 7 days so staff can review it under the return policy.

Do you accept "Make an Offer"?

Eligible listings show a working "Make an Offer" control. Submitting an offer does not guarantee acceptance or a response by a fixed time.

My item arrived broken — what do I do?

Photograph it (including the box if box damage is visible) and email returns@mediamintgames.com within 30 days of delivery. Contacting us within 48 hours helps preserve shipping-carrier evidence, but it is not required for coverage. For stocked items, we'll replace the item when available or refund it after the original item is returned, verified, and inspected. Print-on-demand damage and manufacturing-error claims use our photo-based process and generally do not require a physical return unless we request one.

The game won't load / has issues.

Email returns@mediamintgames.com within 30 days of delivery. Covered functional issues are handled under the return policy after the original item is returned, verified, and inspected.

I want to return something I just don't like.

We don't accept returns solely because an item is no longer wanted. The 30-day policy covers qualifying items that don't function as described. See our Returns page for the complete terms.

What are Pixel Points?

Loyalty points you earn on every purchase. 1 point per $1 spent, redeemable for discounts on future orders.

I forgot my password.

Click "Forgot your password?" on the login page — we'll email you a reset link.

How do I delete my account?

Profile → Settings → Delete Account. Be aware this is permanent.

Do you buy games?

Yes — visit our Sell to Us page for a preliminary estimate or staff-reviewed collection request. Estimates are not final offers.

Do you accept trade-ins?

Cash and store-credit estimates use the current configured percentages. Any eligible item-count bonus and both amounts are shown before you choose.

Will you appraise my collection?

Send photos through the Sell page for staff review. A submission does not guarantee an offer, a particular amount, or a fixed response time.

How do I reach you?

Email contact@mediamintgames.com or use the contact form. Staff replies are not promised by a fixed time.

❓ Frequently Asked Questions

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