↩️ Return Policy
🔍 30-Day Functional-Issue Return Policy
If your item doesn't function as described within 30 days of delivery, contact us for an authorized return. We'll replace it when available or refund it after the original item is received, verified, and inspected.
Print-on-demand merchandise uses the separate photo-based claim process described below.
✅ What Can Be Returned
- Games, consoles, accessories, DVDs, and Blu-rays: functional defects or items not as described, reported within 30 days of delivery
- Trading cards: condition or authenticity disputes reported within 7 days of delivery
- Sealed / Graded items: only if damaged in shipping
- Print-on-demand merch: a free replacement or refund for a damaged item or manufacturing error reported with clear photos within 30 days of delivery; these claims generally do not require a physical return unless we request one
🚫 What Cannot Be Returned
- Items that function as described but are no longer wanted
- Items damaged by the buyer after delivery
- Items missing parts or accessories that were included at purchase
- Items that do not match the original item shipped, including substituted or counterfeit items
- Final-sale items clearly listed as AS-IS or Untested, except when the item was damaged in shipping or does not match the listing
- Gift cards
- Items returned without prior authorization
- Print-on-demand merch ordered in the wrong size or color, or returned because of a change of mind: these items are made specifically for each customer and cannot be restocked
📦 How to Start a Return
- Email us within the applicable return window at returns@mediamintgames.com with your order number and a brief description of the issue.
- Wait for an RMA number and return instructions before shipping anything back.
- Ship the item back within 14 days of receiving the RMA.
- Once the original item is received, verified, and inspected, we'll replace it when available. If a replacement is unavailable, an approved refund is returned to the original payment method. Provider processing time can vary. Approved print-on-demand claims follow the photo-based process above.
💵 Who Pays Return Shipping
For an authorized return of an item that is defective, damaged, or not as described, we pay. We'll email you a prepaid USPS label.
💳 Refund Amount
- Verified defect / not-as-described: if a replacement is unavailable, a full refund including original shipping
- Restocking fee: NONE. We don't believe in restocking fees.
🔄 Exchanges
Covered items are replaced when an equivalent item is available after the original item is returned and inspected. Print-on-demand size and color exchanges are not available, so please review the product-page size chart carefully before ordering.